How a Large Texas Health System Modernized their Operator Command Center

How one of Texas's largest health systems unified operator communications, patient information, emergency workflows, and on-call visibility in a single workspace.

The Texas health system was managing operator communications across fragmented systems, with separate tools for patient and provider information, on-call schedules, paging, and emergency code dispatch. As the organization modernized its operator environment and leveraged its existing Cisco infrastructure, it needed a centralized solution to connect these critical communication workflows.

The Challenge

Disconnected systems were creating unnecessary friction across a complex, enterprise-scale operator environment.

Key challenges included:

• Fragmented patient and provider information
• Separate tools for on-call schedules and paging
• Manual workflows for emergency code dispatch
• No unified view for operators
• The need to modernize while leveraging existing Cisco infrastructure

The Solution

SpinSci Operator Console was embedded directly into the organization's Cisco UCCE environment and connected to Epic, creating a centralized workspace for operator communications.

The solution brought together:

• Real-time inpatient search through Epic HL7 ADT integration
• Staff and provider directory management
• On-call scheduling visibility
• Overhead paging from the operator workspace
• Emergency and clinical code dispatch
• A  unified operator experience across the 120-seat contact center

The Results

By consolidating operator workflows, the health system improved both efficiency and response capabilities:

• Faster call routing and transfers
• A unified view of critical information
• Reduced fragmentation across operator workflows
• Improved emergency response capability
• A more consistent operator experience at enterprise scale

What does it take to bring patient information, provider directories, paging, on-call schedules, and emergency workflows into one operator command center?

Download the case study to see how a large Texas health system modernized its operator communications by connecting SpinSci Operator Console with its existing Cisco and Epic infrastructure.

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